Shipping policy
At Zenvy Apparel LLC, we work to process and ship your orders as quickly as possible. Please review the information below for details about our shipping rates, processing times, and delivery.
1. Shipping Rates
We offer simple and affordable shipping rates based on your order subtotal:
- Orders under $50: $4.99 shipping fee
- Orders of $50 or more: Free standard shipping
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
3. Delivery Time
After your order has been processed and shipped, standard delivery generally takes approximately 3–7 business days, depending on the destination and carrier.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, high order volumes, or circumstances outside our control.
4. Order Tracking
Once your order has shipped, you may receive a shipping confirmation email containing tracking information when available.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
6. Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us. We will assist with available tracking information and carrier claims where applicable.
7. Damaged Packages
If your package arrives visibly damaged, please document the damage and contact us as soon as possible. For damaged products, please provide your order number and clear photographs of the packaging and item so we can review the issue.
8. Contact Us
If you have questions about your shipment, please contact us:
Zenvy Apparel LLC
Email: contact@zenvyonline-apparel.com
Phone: +1 505-207-9425
Address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States