Refund policy

Effective Date: October 3, 2026

At Zenvy Apparel LLC, we want you to be satisfied with your purchase. If your order does not work out, we offer returns and refunds subject to the conditions outlined below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unworn and unused.
  • Be in its original condition.
  • Have all original tags attached.
  • Be free from makeup, perfume, stains, odors, pet hair, or other signs of wear.
  • Be returned in its original packaging when applicable.

Items that do not meet these requirements may be refused or returned to the customer.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Lingerie and intimate apparel.
  • Bodysuits, panties, and similar intimate garments.
  • Items marked as Final Sale.
  • Gift cards.
  • Products that have been worn, washed, altered, damaged, or soiled.

If you are unsure whether an item qualifies for return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If you receive an item that is damaged, defective, incorrect, or missing from your order, please contact us within 7 days of delivery.

Please include your order number and clear photographs showing the issue. We will review your request and, where applicable, provide a replacement, store credit, or refund.

4. How to Request a Return

To request a return, please contact us at contact@zenvyonline-apparel.com and provide:

  • Your full name.
  • Your order number.
  • The item or items you wish to return.
  • The reason for the return.
  • Photos, if the item is damaged or defective.

Please do not send products back before receiving return instructions from our customer service team.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

For approved returns caused by an error on our part, such as receiving the wrong or defective item, Zenvy Apparel LLC may provide return-shipping instructions or reimbursement where appropriate.

Original shipping charges are generally non-refundable, unless the return is the result of an error on our part or otherwise required by applicable law.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

7. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If the requested replacement is unavailable, you may receive a refund or store credit depending on the circumstances and applicable policy.

8. Sale & Promotional Items

Items purchased during promotions or marked as Final Sale may have different return conditions. Any applicable restrictions will be stated on the product page or at checkout.

9. Return Address

Do not ship returns to the business address below unless our customer service team specifically instructs you to do so.

Zenvy Apparel LLC
1209 Mountain Road PL NE STE R
Albuquerque, NM 87110
United States

10. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Zenvy Apparel LLC
Email: contact@zenvyonline-apparel.com
Phone: +1 505-207-9425
Address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States